Cap 1
Many findings, one ticket
Overlapping CVEs that share a fix collapse into a single, owner-assigned ticket in your ITSM.
UI · ticket consolidation
CTEM Lifecycle · 04
Remediation Workflows
RemOps turns thousands of findings into a short list of fixes. Zafran de-duplicates overlapping CVEs into one remediation action, builds an AI-optimized plan and routes tickets to the right owner in the tools they already use, so Security and IT work from the same queue and MTTR falls.
Capabilities
How Zafran Enables Remediation Workflows
Consolidate, route and track fixes across Security and IT with AI-optimized remediation plans.
Cap 2
Ticket noise reduction
How many raw findings became how many actionable tickets, and why.
UI · noise reduction
Cap 3
AI-optimized remediation plan
A sequenced plan that removes the most exposure with the fewest changes, tracked from open to verified.
UI · remediation plan
Cap 4
MTTR by team and SLA
Shared Security and IT view of mean time to remediate, SLA adherence and aging by owner.
Workflow
How it works
- 01
De-duplicate and group
Findings that share a root fix (same package, image or configuration) become one remediation item.
- 02
Plan and assign
Zafran orders items by validated exposure removed per change and auto-routes each to its asset owner.
- 03
Track to closure
Tickets sync both ways with your ITSM; Zafran verifies the fix landed and closes the loop.
Compare
Zafran vs. the alternatives
Zafran runs the whole lifecycle on one Exposure Graph; alternatives cover a slice of it.
| Capability | Zafran RemOps | Ticket sprawl (ITSM alone) | Remediation orchestration tools |
|---|---|---|---|
| De-duplicates overlapping CVEs into one fix | |||
| AI-optimized remediation sequencing | |||
| Auto-routing to asset owners | |||
| Prioritization by validated exploitability | |||
| Shared Security and IT visibility | |||
| Native to the exposure lifecycle, no extra platform |
Yes Partial NoIllustrative; final rows per stage TBD with PMM
Proof
What customers see
1 ticket
per root fix instead of one per CVE
-91%
CVSS criticals at Summit Utilities
1 queue
shared by Security and IT
“Zafran is tackling vulnerabilities from a hacker's perspective, adding a true layer of risk mitigation through compensating controls.”
Ricardo Lafosse
CISO, Kraft Heinz
Case study · Utilities
Summit Utilities cut CVSS criticals by 91%
Read how the team ran this stage of the lifecycle with Zafran.
FAQ
Remediation Workflows: questions buyers ask
What is RemOps (Remediation Operations)?
RemOps is Zafran's remediation workflow layer. It consolidates findings that share a fix, sequences them into an AI-optimized plan, routes tickets to asset owners through your ITSM, and tracks mean time to remediate across Security and IT.
How does Zafran reduce vulnerability ticket noise?
By grouping every CVE that is resolved by the same action (a package upgrade, a base-image rebuild, a configuration change) into one ticket, and by only ticketing exposures that validation shows are exploitable.
Which ticketing and ITSM tools does Zafran integrate with?
Common enterprise ticketing systems such as Jira and ServiceNow through bi-directional API integrations, so status changes made by IT are reflected in Zafran and vice versa. The current integration list lives on the Platform page.
How does Zafran know who owns an asset?
Ownership is resolved from CMDB records, cloud tags, code repositories and past ticket history in the Exposure Graph, and can be overridden by policy.
What is an AI-optimized remediation plan?
A sequence of remediation actions chosen to remove the most validated exposure per change, taking into account shared fixes, change windows and owner capacity.
How does Zafran measure MTTR?
From the time an exposure is validated to the time the fix is verified in the environment, reported by team, severity and business unit.
See Zafran in Action
Prioritize and fix what is truly exploitable using risk context from your existing security tools.